Privacy Policy

1. Introduction

eSiri Health ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

2. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, date of birth, and gender provided during account registration.
Health Information: Medical history, symptoms, consultation records, prescriptions, and diagnoses shared during consultations.
Payment Information: Transaction details processed through our secure payment providers. We do not store full payment card details.
Device Information: Device type, operating system, unique device identifiers, and usage data for service improvement.
Communication Data: Messages, audio, and video consultation recordings (where consented) for quality assurance.

3. How We Use Your Information

To facilitate healthcare consultations between patients and doctors
To verify doctor credentials and maintain platform quality
To process payments and manage your account
To send important updates about your consultations and prescriptions
To improve our services through anonymized analytics
To comply with legal obligations and healthcare regulations

4. Data Security

We implement industry-standard security measures to protect your data, including:

End-to-end encryption for all communications between patients and doctors
Encrypted data storage using AES-256 encryption
Secure authentication with multi-factor verification
Regular security audits and vulnerability assessments
Strict access controls limiting data access to authorized personnel only

5. Data Sharing

We do not sell your personal data. We share information only in the following circumstances:

With your consulting doctor, to facilitate your healthcare
With payment processors, to complete transactions
With law enforcement, when required by law
With service providers who assist in operating our platform, under strict confidentiality agreements

6. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for data processing
Export your health records

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Medical records are retained in accordance with applicable healthcare regulations. You may request deletion of your account and associated data at any time.

8. Children's Privacy

Our services are not directed to children under 18 without parental consent. If you are a parent and believe your child has provided personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@esiri.africa
Address: Dar es Salaam, Tanzania